All Villagers are bound by the rental contract between Villager and CPH Village. A copy of the rental contract is sent to your email before you move in at CPH Village. The rental contract and the content in this Handbook make up the rules and guidelines of CPH Village.

In CPH Village we value diversity and encourage all villagers to actively work to ensure an inclusive and safe community. That’s why we do not only strive to create sustainable buildings but also sustainable communities where all genders, sexualities, colours, bodies and minds can feel at home.

We do not tolerate any kind of sexism, racism, homophobia, transphobia or ableism. Any of this is a violation of the house rules and can lead to an official warning. If you see or experience any of this, please reach out to us and we will do our best to help you. If you have ideas or suggestions on how CPH Village can become a better and safer community, please contact us.

Villagers are responsible for respecting the quiet hours between 22:00 and 08:00 from Sunday-Thursday and 00:00-08:00 on Friday and Saturday. The quiet hours apply in your private apartment, the Community Space(s) and all outdoor areas.

During exam periods, defined as May-June and December-January, the quiet hours are between 22:00 and 08:00 all days of the week.

The host of events in the Community Space(s) obliges to book the space in the CPH Village app and notify co-villagers in the app or by hanging up a poster in the Community Space(s) at least 10 days before the event.

During quiet hours it is not allowed to play loud music or behave noisy.

Certain events in the Community Space(s) may be allowed to expand the quiet hours further. The Villagers will be notified of this with a week’s notice.

You will receive an email from the CPH Village regarding date and time for your key handover.

In order to be invited to a key handover, you will have had to sign the rental contract and make payments for deposit and prepaid rent.

On the date of key handover, a representative from CPH Village will meet you for your “move in inspection” where you will get your keys.

The walls in the bathroom may not be painted or treated without permission.

The walls in your apartment and entrance are your responsibility. If they need fixing after your move-out, the expenses will be covered from your deposit.

Floors, wooden material and window sills may not be treated without permission. Carpets or rugs may not be glued or permanently fastened to the floor.

Be careful with open windows when the weather is windy. If your window has a hook installed, make sure to use this when opening your window, to avoid damages. Any damages on your window rail, is your responsibility and potential repair is to be covered by the tenant. If the damage is noticed at the move-out inspection, the costs will be deducted from the deposit.

A fridge/freezer, portable induction top and a tea kitchen is installed in your apartment. CPH Village is responsible for maintenance of this inventory, but we expect you to take good care of it.The shared entrance and bathroom is for shared things and furniture. Your private fridge etc. needs to be placed in your private room.Villagers are responsible for cleaning their private home and the inventory installed in the apartment.

Smoking is not allowed in private rooms or shared spaces.

Illegal substances are not allowed in CPH Village.

Villagers are responsible for their guests’ behavior and respect of house rules. This includes any damages that occur by guests.

Villagers are responsible for notifying their roomie of guests at least one week in advance. Guests may spend a single night. Longer stays are permitted if a written agreement with the roomie is made.

The apartment may only be used by the Villager that has signed the rental contract.

Villagers may not have children living with them. Special arrangements for short periods of time may be made in cooperation with CPH Village and the roomie.

Villagers may not keep pets unless they are trained support pets and a special agreement is made with CPH Village.

Villagers may not install extra radiators, dishwashers, washing machines or similar in the private apartment. Rules for furniture in shared spaces are treated under the “Fire” section.

Subletting is allowed with the acceptance from CPH Village.

Airbnb or any other short-term rental activity is not allowed.

You can terminate your rental contract by visiting https://www.cphvillage.com/support#Moving and follow the instructions.

You can move out at any point after your contract termination, but as the rental agreement says, you are obliged to pay rent during your 3-month notice period. This rent is deducted from your prepaid rent.

After terminating your contract, you will be invited to a “move-out inspection”. The inspection will take place approximately 10 weekdays before the end of a month. You will receive the exact date and time in an email from CPH Village. This will be your last day in the Village and the day where you hand over the keys to CPH Village.

You are responsible for maintaining the inside of the apartment, and it should remain in the same condition when you move out as when you move in.

Any maintenance or repair jobs identified at the “move-out inspection” will be completed by CPH Village during the 10 weekdays before the end of your contract and deducted from your security deposit. You will receive a guide with more info on this, when you terminate your rental agreement.

You will receive a monthly invoice by email. This will contain the full rental amount and account information. Please note that you pay rent to a unique account.

Failure to pay rent in time will result in a reminder. The reminder will give a final payment date, after which you will receive a penalty fee. This fee can under no circumstances get canceled.

Repeated failure to pay rent results in a written warning and leads the way to your contract termination.

When a contract is terminated due to lacking rent, CPH Village will deduct missing rent from prepaid rent and/or security deposit.

A “Block” means apartments surrounding a stairwell.

All Block members are responsible for keeping the stairwell and shared areas clean.

All usage of outdoor areas (water, forest, urban zones etc.) must happen in accordance with the general rules in the municipality and local area.

Shared spaces (including stairwells and Community Space(s)) may not be used for sleeping or in any other way that disturbs other Villagers.

Damages to buildings, inventory or equipment in the outdoor areas and shared spaces must be repaired and/or replaced by the Villagers responsible.

Villagers may not, without the approval from CPH Village, install fixtures on the facade or windows of the buildings in CPH Village.

Waste must be sorted and recycled in appropriate waste containers in CPH Village.

Bulky waste should be delivered to the nearest municipal recycling station.

Vehicles may only be parked in designated areas. Villagers are responsible for following the exact parking guidelines on the signs in the area.

Bikes can be parked at the terrace or in the designated areas.

The Community Space is available at all times for the Villagers. CPH Village reserves the right to use the Community Space for public events. Villagers will be notified in the CPH Village app, when public events will take place.

The CPH Village Community Team is responsible for curating the public meetings and events. Send an application to the Community Creator Fund if you have an idea for a public event.

For hosting private events, Villagers must book the Community Space(s) through the CPH Village app at least 10 days before the event. Please note that Villagers booking the Community space must notify the neighbors at least 10 days before the event by i) posting in the CPH Village app or ii) hanging up a poster in the Community Space(s).

Villagers are responsible for any damages to Community Space inventory or equipment caused by themselves or guests.

It is never allowed to bring home any of the kitchen equipment or inventory from the Community Space(s).

There are laundry facilities available for Villagers to purchase in the Community Space(s). Villagers are responsible for leaving the laundry area in a good condition after use.

Along the professional cleaning, all villagers are expected to take part in the Villager Cleaning System, no matter how often a villager uses the shared spaces. The cleaning day(s) and cleaning tasks are listed in the community kitchen(s) and are estimated to a maximum of one hour.

Entrance areas, stairwells and outdoor areas may not be partially or fully covered by shoes/clothing, furniture, bicycles, or other objects.

Villagers may not place outdoor furniture in a way that blocks fire exit paths. CPH Village reserves the right to, without warning, remove objects that block fire paths.

Villagers must ensure that the fire equipment that is provided, including foam apparatus, fire hoses, smoke alarms etc., are not damaged. Villagers must notify CPH Village if they notice issues with the provided fire equipment.

Villagers must not store or use fireworks, explosives or other fire hazards in the Village. Tools and equipment, such as grills/barbeques and heating lamps must be used according to the general rules of the city: Retsinformation.dk.

In the event of a fire, Villagers must exit their homes immediately.

We refer to Copenhagen Fire Brigade’s fire- and evacuation instructions.

The Community Space(s) of CPH Village has a wireless internet connection, and access is exclusively for Villagers.

The internet connection is maintained by CPH Village, but we do not guarantee its stability, speed or privacy settings.

Usage of the internet connection occurs at own risk, and CPH Village does not take any responsibility for any potential consequences.

If a Villager or guests have misused the network in any way, CPH Village reserves the right to permanently remove access to the network.

CPH Village sends news, announcements and notifications in the CPH Village app. The email address and phone number Villagers registered when they applied to move in, is connected with the CPH Village app. It is the Villager’s responsibility to inform CPH Village of any new email address or phone number.

Questions regarding deposit, prepaid rent and monthly rent payments should be directed to CPH Village’s administration partner, Proper: support@helloproper.com or +45 93 93 00 01.

Questions regarding the social and contractual aspects of life in CPH Village should be communicated in the CPH Village app.

Villagers can connect and communicate with each other in their villages CPH Village Facebook group.

If a villager is hosting an event inviting fellow villagers to attend, the event must be shared in the villagers CPH Village Facebook group.

Villagers can seek help, fund and support to host events through The Community Creator Fund.

At CPH Village we value co-living with space for everyone. This means that everyone should be able to lead their everyday life with space for fun and laughter while also respecting fellow villagers. In CPH Village you live very close to your neighbors, and as much as it is a strength it can also be challenging.

Before making a complaint

If you are bothered by a fellow villager or a neighboring business, we advise that you first talk to them in person and try to resolve the matters internally. Initiating dialogue is not easy, but it is always worth it. Dialogue is the best way to help the person bothering you understand what you are experiencing. Sometimes it can be challenging to have a constructive dialogue with the person who is bothering you. In such cases, it can be useful to include a third party in your dialogue (e.g., village neighbors or a Village Council, if your village has one).

The CPH Village Support Team also offers help with conflict resolution if you are experiencing trouble or have questions on how to kickstart the constructive dialogue. Contact us through the CPH Village app (“Assistant” - “Questions” - “Complaints”).

If this does not help, you can choose to file an official complaint (read the section below).

How to file an official complaint

To file a complaint, you must fill out this form providing an explanation and documentation of the breach. If possible please reference the relevant area(s) in the Handbook and/or in your rental contract. The more information, documentation and clarity you include, the more efficient we can process your complaint. It is crucial that you personally have heard or witnessed the violation of the house rules and/ or rental contract that you wish to complain about.

If villagers experience that CPH Village fails to properly maintain its facilities or acts in a way that renders them unusable, villagers may file a complaint through the form above.

FAQ

What will happen after I file my complaint?
On receiving a complaint, CPH Village will go over the documentation for the misconduct and will send a written response to the Villager who has complained. If CPH Village finds that the person in question has acted against the rules and regulations of CPH Village, they will receive an official written warning. Here the accused Villager will have a 7-day period to comment on the complaint.

How will my information be handled after filing an official complaint?
CPH Village treats all complaints confidentially. The person in question will only know the identity of the Villager complaining if the Villager agrees to disclose it. Although CPH Village handles all complaints confidentially, this does not guarantee that the accused will not figure it out themselves, depending on the context of the issue.

Can I withdraw my complaint?
Villagers may, at any point during a complaint process, choose to withdraw their complaint.

Can my complaint case be terminated?
It can happen that CPH Village will not proceed with a complaint if CPH Village regards the complaining party as not having tried to resolve matters themselves beforehand—of course, this depends on the seriousness of the conflict. CPH Village reserves the right to terminate a complaint case if the complaining party does not participate in the ongoing process.

Do you struggle with difficult emotions? Or think life can sometimes be hard to deal with? Then Psykiatrifondens Rådgivning can help! Reach out to them for a free and anonymous supporting chat or talk.

If you wish to speak to an English- or German-speaking adviser you must contact Rådgivningen on +45 39 25 25 25 or chat right here.

If there’s no English or German adviser on duty when you call, you’ll get a referral, and an English- or German-speaking counselor will call you within 48 hours.

CPH Village Website: www.cphvillage.com

Email: support@cphvillage.com

App: CPH Village

Proper Website: www.helloproper.com Email: support@helloproper.com Phone: +45 93 93 00 01

Emergency: You can read our emergency guide right here!